Terms and Privacy Policy of Hunter George Online Store

General information

These General Terms and Conditions govern the relationship in connection with the procedure for the conclusion, amendment and termination of contracts under the terms and conditions of Chapter IV, Section I "Off-site and Distance Contracts" of the LPA through the Online Shop Hunter George, located at www.huntergeorge.org, as well as the terms and conditions for the use of the Online Shop Hunter George for the territory of the Republic of Bulgaria, between:

Commercial company "Hunter GEORGE" Ltd, UIC 104695017, with registered office and address of management in the town of. Gorna Oryahovitsa, 5100,
Str. COSLODUI, No 8 hereinafter referred to as the MERCHANT

и

The person within the meaning of Article 1.1 of these General Terms and Conditions who uses the Hunter George Online Shop and/or wishes to conclude a distance contract, hereinafter referred to as the USER,

The Hunter George online store - www.huntergeorge.org serves as a virtual platform for the offer and sale of goods and services related to hunting and fishing.

The USER agrees to these terms and conditions of the MERCHANT, accepting them unconditionally and undertakes to comply with them. The MERCHANT reserves the right to unilaterally update, supplement or modify these General Terms and Conditions, as well as the structure of its website, the MERCHANT is obliged to notify the USER of changes to these General Terms and Conditions according to Article 147b of the CPA.

1.General conditions

 1.1 In order to shop and use all services of the MERCHANT's Online Store, the USER must be a natural person (18 years of age or older) or a legal person or other legal entity and must have registered voluntarily and free of charge through the registration form. Registration requires the USER to correctly provide his/her data, which includes: first and last name, address, telephone number, e-mail address and password, if necessary the details of a legal entity for the issuance of an invoice. The USER may shop as a GUEST.

1.2 The MERCHANT requires the USER, when purchasing goods and services from Hunter George Online Shop - www.huntergeorge.org for another Recipient, to provide the relevant details of the Recipient. The MERCHANT requires the provision of correct data in order to provide quality services. It is desirable that the USER fills in Cyrillic names and delivery address.

1.3. Upon successful registration, the USER will receive a confirmation of the username at the e-mail address provided by him/her, with which he/she will be able to log in and use the created profile in the MERCHANT's Online Store.

1.4. In case of incorrect and/or inaccurate data, the MERCHANT reserves the right to cancel the created profile.

1.5. In the Online Shop Hunter George - www.huntergoerge.org, in accordance with Article 47 of the Consumer Protection Act, each product is indicated: name of the item, brand and model, main features and characteristics; final price of the product in BGN / VAT included /, delivery price. 

1.6. The MERCHANT shall provide, at its discretion, additional consumer information to better inform the USER in the purchase choice. 

1.7. The MERCHANT reserves the right to change prices without prior notice to the users. The USER or the final Recipient shall pay the price valid at the time of order.

1.8. The MERCHANT reserves the right to, terminate, modify, extend or permanently suspend the Promotion at any time by publicly announcing the same on https://huntergeorge.org.

1.9. The Merchant shall provide the User with technical information about the products in accordance with the technical characteristics given by the Manufacturer.

1. Ordering of goods and services, conclusion of a contract

2.1. The USER may purchase goods and services online from www.huntergeorge.org after logging into his/her account via the "Login" link used with the e-mail address/username and password. The USER may also purchase as a GUEST by entering the necessary delivery details in the order form: first and last name, address, telephone number, e-mail address.

2.2. The USER selects a specific product by clicking on the "BUY" button available when viewing the product. Clicking this button saves the selected product in a virtual shopping cart. 

2.3. The USER can view the contents of the basket, add new products or remove already added ones.

2.4. The USER confirms his/her order by pressing the "CONTINUE" button. In the event that he does not add new delivery address details or those of another Recipient, the MERCHANT shall default to the delivery address indicated in the registration details.

2.5. The USER must acknowledge that he/she has read the Terms and Conditions and accepts them, otherwise he/she cannot complete his/her order.

2.6. When an order is placed, it is registered and the USER receives a message at the e-mail address indicated in the registration with summary data about the order: order number, selected products, unit value, delivery price, total value of the order, delivery address. The message about the registered order with its summary data is not an acceptance or confirmation of its execution. Until the confirmation of the order, which is done by sending an email about the order sent with an attached invoice, the MERCHANT is entitled not to execute the order in full or in part due to reasons beyond its control and under these General Terms and Conditions for which it notifies the user by email.

2.7. In case of a registered order with more than three pieces of a model of the respective product/article, the MERCHANT will confirm the quantity allowed. For confirmation or not of the remaining units the USER will receive an additional message.

2.8. In case of incorrect and/or inaccurate data of the USER or the final Recipient, the MERCHANT will cancel the order received, which will automatically terminate the Distance Selling Contract.

2.9. The distance selling contract between the MERCHANT and the USER shall be deemed to have been concluded from the moment of confirmation of the specific order by the MERCHANT by email of the order sent with an attached invoice, from which the USER is obliged to pay for the goods purchased online.

2.10. The registered USER has the possibility to store and keep track in his account of chronological information about purchases and current orders made by him in the past.

2.11. All goods, including those on sale, promotion/discount are sold and delivered until stocks last even if this is not explicitly stated on the website.

2.12. In case of out of stock of ordered products, the MERCHANT shall notify the USER, specifying additional ordering options and approximate delivery time.

2.13. The MERCHANT reserves the right to cancel an order in the event of a breach of any of these terms and conditions by notifying the USER promptly.

2.14. Written inquiries and comments received through the CONTACT FORM of the MERCHANT shall be issued an opinion or response to the USER, after verification, within 14 days.

2.15. In the event of a complaint filed by the USER, the MERCHANT is obliged to bring the goods into conformity with the contract of sale within one month from the time of receipt of the complaint.

1. Payment methods

 3.1. The USER has the choice to pay for the ordered goods by:

• Cash on delivery - cash on delivery (in case of delivery by ECONT courier a receipt is issued.

3.2. All payments shall be made in Bulgarian lev, regardless of the type of payment

3.3. The USER shall pay the invoice value of the purchased goods, including the delivery price /except when a free delivery promotion is announced/.

3.4. The USER shall make payment to the MERCHANT for the goods purchased online via the chosen payment method.

1. Delivery

4.1. Deliveries shall be made only within the geographical territory of the Republic of Bulgaria.

4.2 The delivery shall be carried out by a courier company with which the MERCHANT has a contractual relationship or by transport of the MERCHANT. If the CUSTOMER personally chooses a courier company with which the MERCHANT does not have a contractual relationship, the stated conditions for delivery and return are not valid.

4.3. The delivery price is included in the total invoice value, except when the MERCHANT has declared preferential terms with free delivery.

4.4. The shipping cost for products with a total order value under 99BGN is 5 BGN for the whole country, and free in the whole country for orders over 99 BGN. 

Delivery prices are not valid when the MERCHANT has declared preferential conditions with free delivery.

The merchant offers the possibility of making corrections to the address entered by the user for receipt on orders without logistical activity by the respective courier company.

After contact has been made by an employee of the respective courier company making the delivery, a change of address for receipt by the USER shall be requested and arranged in accordance with the general terms and conditions of the respective courier company.

4.5. Orders delivered to an address specified by the customer shall be made to the front door of the building, with access either to the boundary of the yard or to the office of a courier company.

4.6. Goods ordered through the Hunter George Online Store- www.huntergeorge.org are delivered by courier or by an employee of the MERCHANT within 2 to 5 working days, depending on the availability of the ordered product.

4.7. The above time limits shall apply in accordance with the announced schedules of the courier companies for remote locations and public holidays when deliveries are made by the courier companies.

4.8. In case of delay in delivery, the MERCHANT shall notify the USER, regardless of the reasons for the delay.

4.9. The MERCHANT shall not be liable for any delay caused by the actions of a courier or courier company.

4.10. The goods shall be handed over to the CUSTOMER / RECIPIENT against a signature certifying that the MERCHANT has fulfilled the order.

4.11. The CUSTOMER/CUSTOMER shall inspect the delivered goods for transport damage or other damage and make claims in the presence of the courier or person delivering the shipment.

4.12. By signing an acceptance document, the USER authorizes the courier to transfer on his behalf to the MERCHANT the total invoice value of the goods delivered, if the payment method chosen is cash on delivery.

4.13. If the CUSTOMER cannot be found at the address indicated for delivery by the courier company, through no fault of the MERCHANT, the person making the delivery shall leave a message with a contact telephone number to which the recipient shall call within 24 hours to clarify a second delivery attempt.

4.14. In the event that the USER fails to make contact to clarify the delivery, the distance sales contract shall automatically terminate and the MERCHANT shall be released from the obligation to deliver the order.

4.15. In the event that the USER refuses to accept the ordered goods, the distance selling contract shall be automatically terminated and the person making the delivery shall return it to the MERCHANT.

4.16. The risk of loss of or damage to the goods shall pass from the MERCHANT to the CUSTOMER/CUSTOMER at the time when he or a person appointed by him other than the carrier accepts the goods.

1. Warranty

5.1. The MERCHANT shall provide the USER with goods that comply with the sales contract

5.2. The MERCHANT shall provide the USER with goods with an assumed commercial or manufacturing warranty, in accordance with the contract of sale for not less than 2 /two/ years from the date of the invoice.

5.3. With reference to Article 47 paragraph 1 item 12, we remind you that the MERCHANT offers the USER goods with a legal warranty of 2 years in accordance with the distance sales contract.

5.4. The MERCHANT satisfies a request for cancellation of a contract of sale and refunds the amount paid by the USER after satisfying 3 /three/ claims by repairing the same goods within the warranty period under Article 115 of the CPA.

1. Complaint and cancellation of a distance selling contract

6.1. Upon receipt of the goods, the USER/CUSTOMER is obliged to immediately inspect them, and in the event that he finds visible defects such as: broken integrity of the packaging, cosmetic transport defects, lack of accompanying accessories, lack of accompanying documents /any of the required by Bulgarian law/, immediately inform the person making the delivery.

6.2. In the event that there are defects or shortcomings in the packaging, in the presence of the courier or the person making the delivery, a report of the findings shall be drawn up and the CUSTOMER / RECIPIENT shall refuse to receive the shipment and inform the trader in writing to the following email address: info@huntergeorge.org.

6.3. In the event that the USER/CUSTOMER fails to inspect the goods received and does not make an immediate claim to the person making the delivery, the goods shall be deemed to have been approved and the consumer shall lose the right to claim at a later stage.

6.4. In case the USER has chosen of his own accord a courier company with which the MERCHANT does not have a contractual relationship for the delivery of his order or has commissioned such a company to return the goods back to the MERCHANT, the risk of loss or damage to the goods shall be borne entirely by the USER in accordance with Article 103(2) of the CPA. The USER shall make claims against the carrier of his choice.

6.5. The USER, who has the capacity of a consumer within the meaning of the Consumer Protection Act, has the right on the basis of Article 50 of the Consumer Protection Act to withdraw from the concluded distance contract without penalty or compensation within 14 days from the date of receipt of the goods, in accordance with Article 50 paragraph 2a,b .

6.6. The USER shall inform the TRADE COMPANY in writing of its decision to withdraw from the sales contract before the expiry of the 14-day period referred to in Article 50 of the CPA, and the TRADE COMPANY shall send the USER an immediate confirmation of receipt of the application for withdrawal from the sales contract.

6.7. The CLIENT shall return the goods to the MERCHANT within 14 days of the claim and pay the transport costs for the return of the goods under Article 55(2) of the CPA. The deadline for returning the goods back to the MERCHANT is before the expiry of the 14-day period at the address. 14. The deadline for delivery of the goods is.

6.8. The MERCHANT shall reimburse the amount paid by the USER for the purchased product, including delivery costs (if any), within 14 days from the date of notification of the USER's decision to withdraw from the sales contract. The USER is advised that amounts paid by cash on delivery should be refunded to a bank account. In case of disagreement by the USER to provide a bank account, the amounts will be refunded by postal order. In the event of failure by the USER to comply with the deadline for the return of the goods, the MERCHANT shall withhold the refund of the amount paid until it has received the goods back from the USER.

6.9. On the basis of Article 55 paragraph 4 of the CPA, the MERCHANT shall refund to the USER the reduced value of the purchased goods. The MERCHANT shall deduct 15% from the amount paid and refund the USER the residual value, including delivery costs, where the goods are in poor commercial condition /damaged or missing packaging/; the MERCHANT shall deduct 25% from the amount paid and refund the USER the residual value, including delivery costs, where the goods have been tested /in order to ascertain the nature, characteristics and proper functioning/.

6.10. The right of withdrawal from a distance sales contract within 14 days under Article 50 of the CPA shall not apply to products related to hygiene requirements and health protection. In connection with Article 57(5) of the CPA, the MERCHANT shall not refund any amount paid for a product used or tested in order to ascertain its nature, characteristics and proper functioning. 

6.11.The MERCHANT shall not reimburse delivery costs if the USER has voluntarily chosen a different supplier from those offered by the MERCHANT with whom it has a contractual relationship. 

6.12. In the event of the circumstances set out in clauses 6.1, 6.2 and 6.3, as well as loss or damage to the goods, the MERCHANT shall not refund the amount paid for the goods and any associated costs.

1. Privacy Policy

"HUNTER GEORGE Ltd. is a personal data controller within the meaning of Article 4(7) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR).

As customers of Hunter GEORGE Ltd, your personal data is collected and processed for the following purposes:

• For accounting and tax purposes, on the basis of the Accounting Act, the Tax and Social Insurance Procedure Code, etc.;
• For marketing purposes when participating in games and sweepstakes, based on the consent of data subjects.
• For the purpose of registered online applications and accounts

Consent to the processing of personal data is required only in the absence of another ground for processing data - for example, a contract, a specific provision of law, the legitimate interest of the controller, etc.

The categories of personal data that Hunter GEORGE Ltd processes about you are as follows:

• For accounting and tax purposes - names, SSN, address;
• For marketing purposes when participating in games and sweepstakes - names, date of birth, address, contact phone number, email address.
• For the purpose of registered online applications and accounts: name, address, telephone number, e-mail address.

Data retention periods shall be defined as follows:

• For accounting and tax purposes - in accordance with applicable law;
• For marketing purposes when participating in games and raffles - until the marketing campaign is completed.
• For the purpose of registered online applications and accounts.

Online Privacy Statement

Personal data

Under the EU General Data Protection Regulation (GDPR), personal data is defined as:

"any information relating to an identified natural person or an identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

How we use your information

This Privacy Notice is to inform you of the manner in which we, HUNTER GEORGE LTD, will collect and use your personal data for invoicing, customer complaints, cookies, complaints, subscriptions, etc.

Why should Hunter GEORGE Ltd collect and store personal data?

In order to provide you with proof of ownership of the purchased goods, correct service, customer service center, newsletters, we need to collect personal data for the purposes of the VAT Act, and for the purposes of correspondence and detailed service provision. In each case, we undertake and warrant that the information we collect and use is fit for that purpose and does not constitute an invasion of your privacy.

When you are contacted for marketing purposes, Hunter GEORGE Ltd will contact you for further consent.

How does Hunter George Ltd use the personal data it collects about me?

"HUNTER GEORGE LTD will process (collect, store and use) the information you provide in a manner that is compliant with the EU General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date and not to keep it for longer than necessary. "HUNTER GEORGE Ltd is required to keep information in accordance with the law, such as information required for income tax and audit purposes. The period for which certain types of personal data should be retained may also be governed by specific business sector requirements and agreed practices. Personal data may be retained in addition to these periods depending on the individual needs of the business.

Can I find out what personal data the organisation holds about me?

"HUNTER GEORGE Ltd. does not provide data about its customers to third parties except where required to do so by express provisions of law, for example for the purposes of the prevention, investigation, detection or prosecution of crime or the execution of criminal penalties, including the protection against and prevention of threats to public safety.

"HUNTER GEORGE Ltd does not provide data about its customers to any third country or international organisation.

As customers of Hunter GEORGE Ltd. and as data subjects, you have the right to request from the controller access to, rectification or erasure of your personal data or restriction of the processing of personal data relating to you, or the right to object to processing, as well as to exercise the right to data portability.

In cases where your personal data is processed on the basis of your informed consent, you have the right to withdraw it at any time, bearing in mind that the withdrawal of consent is effective for the future.

The provision of the specified amount of personal data is mandatory in cases where it is necessary to comply with legal requirements or is related to the performance of a contract.

"HUNTER GEORGE Ltd. does not apply automated decision-making, including profiling, to the personal data of its customers. 

As a data subject, you have the right to lodge a complaint with the supervisory authority:

Data Protection Commission

1592 Sofia Blvd. "Prof. Tsvetan Lazarov № 2

E-mail: kzld@cpdp.bg

Website: www.cpdp.bg